Last updated: September 09, 2024
At GoFloof, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your personal information when you visit our website gofloof.com, make purchases, or engage with us in any other way. By using our website or services, you consent to the collection and use of your information as described in this policy.
1. Information We Collect
We collect personal information to provide you with a better experience and improve our services. The types of information we may collect include:
a. Information You Provide
- Personal Details: When you create an account, make a purchase, or contact us, we collect information such as your name, email address, shipping and billing address, phone number, and payment details.
- Pet Information: If relevant to your purchases (such as for custom products), we may also collect details about your pets (such as their names or sizes).
b. Automatically Collected Information
When you browse our website, we may collect certain data automatically through cookies or other tracking technologies, including:
- IP Address
- Browser type and version
- Pages you visit and time spent on the site
- Device information
- Referring website (if applicable)
c. Third-Party Information
We may receive information about you from third-party services, such as payment processors or marketing platforms, to help us better serve you.
2. How We Use Your Information
We use your information to provide you with our products and services and to improve your experience on our website. Specifically, we may use your data for:
- Order Fulfillment: Processing transactions, shipping products, and providing customer support.
- Personalization: Offering tailored recommendations and improving your shopping experience.
- Marketing and Promotions: Sending you updates, promotions, and offers (with your consent). You can unsubscribe at any time.
- Analytics and Improvements: Monitoring and analyzing website performance to improve user experience.
- Compliance: Ensuring our compliance with applicable laws and protecting the rights and safety of GoFloof and our customers.
3. How We Share Your Information
GoFloof values your privacy and will never sell or rent your personal information. However, we may share your information with trusted third parties in the following situations:
- Service Providers: We may share your information with third-party companies who help us operate our website, process payments, fulfill orders, or perform other business services (e.g., shipping companies or email marketing services).
- Legal Compliance: If required by law, we may disclose your information to comply with legal obligations or respond to legal requests.
- Business Transfers: In the event of a merger, acquisition, or sale of our company or assets, your information may be transferred as part of that transaction.
4. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your browsing experience, personalize content, and analyze website traffic. These cookies may track information such as your browser type, time spent on our site, pages visited, and your preferences.
You can manage your cookie preferences through your browser settings. For more detailed information, please refer to our Cookies Policy.
5. Data Security
We take the security of your personal information seriously. GoFloof uses industry-standard security measures, such as encryption and secure server protocols, to protect your data from unauthorized access, disclosure, or alteration.
However, no method of transmission over the internet or electronic storage is completely secure, so we cannot guarantee the absolute security of your data.
6. Your Rights and Choices
You have the following rights regarding your personal data:
- Access: You can request access to the personal information we hold about you.
- Correction: You can request corrections to any inaccurate or incomplete data.
- Deletion: You may request the deletion of your personal information, subject to legal obligations.
- Opt-Out: You can opt-out of marketing communications by following the unsubscribe link in emails or contacting us directly.
To exercise any of these rights, please contact us at contact@gofloof.com.
7. Children’s Privacy
GoFloof does not knowingly collect personal information from children under the age of 13. If you believe that we have inadvertently collected information from a child under 13, please contact us immediately, and we will take steps to delete the information.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third-party sites. Please review their privacy policies to understand how they collect and use your information.
9. International Users
If you are accessing our website from outside the United States, please be aware that your information may be transferred to and processed in the United States. By using our site, you consent to the transfer and processing of your data in accordance with this Privacy Policy.
10. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Any updates will be posted on this page, and we encourage you to review it regularly. Your continued use of our services following the posting of changes constitutes acceptance of those changes.
11. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us at contact@gofloof.com.