Refund and Returns Policy

Last updated: September 09, 2024

At GoFloof, we want you and your furry friends to absolutely love our products! If for any reason you’re not 100% satisfied with your purchase, we’re here to help. Our return policy is designed to make the process simple and hassle-free.

1. Eligibility for Returns

You can return or exchange any unused and unopened items within 30 days of receiving your order. To be eligible for a return:

The item must be in its original packaging and in the same condition that you received it.
Items that have been used, damaged, or are missing parts will not be accepted for returns, unless the product arrived damaged or defective.

2. Non-Returnable Items

Certain items cannot be returned, including:

Custom or personalized products (like personalized pet tags, beds, or collars).
Perishable goods (such as pet food, treats, or grooming products).
Gift cards.

3. How to Process a Return

To start a return, simply follow these steps:

Contact Us: Email us at contact@gofloof.com or call us at [Your Phone Number] with your order number and the reason for your return.
Return Authorization: We’ll provide you with a Return Authorization Number (RAN) and the return shipping address.
Ship the Item: Pack the item securely in its original packaging, include your RAN, and ship it back to us. We recommend using a trackable shipping method to ensure it reaches us safely.

4. Exchanges

Want a different size or color? No problem! Follow the return steps above and simply let us know which item you’d like to exchange it for. We’ll ship the replacement item once we receive your original purchase.

Note: Exchanges are subject to product availability.

5. Refunds

Once we receive and inspect your returned item, we’ll notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 7-10 business days.

Refunds may take additional time to appear in your account, depending on your bank or credit card provider. If you haven’t received your refund after 10 business days, please contact your bank or credit card company first, and then reach out to us if there are further delays.

6. Damaged or Defective Items

If you receive an item that’s damaged or defective, please contact us within 7 days of receiving your order. We’ll arrange for a replacement or provide a full refund, including any shipping fees. Your satisfaction is our priority, and we’ll make it right!

7. Sale Items

Only regular-priced items are eligible for refunds. Unfortunately, sale or clearance items cannot be refunded unless they are defective or damaged upon arrival.

8. Gifts

If you received a GoFloof product as a gift and wish to return or exchange it, please contact us with the order details. Gift returns will be processed as store credit or exchanged for another item of equal value.

Please note

A 10% restocking fee will be charged for all returns

Need Help?

We’re here to answer any questions and make the return process as smooth as possible. You can reach us at contact@gofloof.com